When our flight from Frankfurt to Toronto was delayed because of Air Canada, Denis attended to everyone’s needs, with meals and a very calm demeanor. He made arrangements for our room in Toronto, as well as rebooking our flight the next day to Ottawa. Jeremy met us at the airport with a big smile and a hug carrying our room vouchers and boarding pass. What service!! I even got a call the next day to make sure everything went smoothly and that I got home ok. No one I have ever traveled with has done that before.